Refund policy

At EASYGO TRADING LTD, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may be eligible to return your item in accordance with this Return and Refund Policy.

1. Returns

You may request to return an item within 14 days of receiving your order, provided that the item is eligible for return.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging, where applicable.
Any accessories, parts, manuals or free items included with the order should also be returned.
You must provide proof of purchase or your order number.

To start a return, please contact us with your order details before sending the item back.

2. Change of Mind Returns

If you have changed your mind, you may return eligible items within 14 days of receiving your order.

Unless the item is faulty, damaged or incorrect, the customer may be responsible for the cost of returning the item to us.

We recommend using a tracked delivery service, as we cannot guarantee responsibility for items lost or damaged during return transit.

3. Faulty, Damaged or Incorrect Items

If you receive an item that is:

Faulty or defective
Damaged on arrival
Incorrect or different from what you ordered

Please contact us as soon as possible and provide your order number along with photographs or other relevant details where requested.

Where a return is required due to a faulty, damaged or incorrect item, we will provide an appropriate solution, which may include a replacement, repair or refund, depending on the circumstances and your statutory rights.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or bank.

For change-of-mind returns, any original delivery charges may not be refundable where permitted by applicable law.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

Personalised or custom-made products
Perishable goods
Items sealed for health or hygiene reasons once unsealed
Products that have been used, damaged or altered after delivery
Gift cards or other non-returnable digital products, where applicable

This does not affect your statutory rights.

6. How to Return an Item

Please contact us first to request a return.

Return Address:
EASYGO TRADING LTD
11 Sheepridge Road
Huddersfield
HD2 1HA
England
United Kingdom

Please include your order number and relevant details with your return.

7. Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK consumer law. Customers may have additional rights in relation to faulty, damaged or incorrectly supplied goods.