Shipping policy

At EASYGO TRADING LTD, we aim to process and deliver your orders as quickly and efficiently as possible. This Shipping Policy explains our order processing and estimated delivery times.

1. Order Processing & Handling Time

Once your order has been placed and payment has been successfully confirmed, please allow up to 2 business days for us to process and prepare your order for dispatch.

Orders may be processed sooner where possible.

Please note that handling times may be longer during busy periods, public holidays or due to circumstances outside our reasonable control.

2. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is:

3–7 Business Days

Delivery times are estimates and may vary depending on your delivery location, courier services, weather conditions, public holidays and other unforeseen circumstances.

Estimated Total Delivery Time

Handling Time: Up to 2 business days
Delivery Time: Approximately 3–7 business days
Estimated Total Time: Approximately 5–9 business days

3. Shipping Locations

We currently ship to locations available for selection during the checkout process.

If your location is not available at checkout, please contact us before placing an order.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed during the checkout process before you complete your purchase.

Where free shipping is offered, this will be clearly stated on the relevant product page, collection page or during checkout.

5. Order Tracking

Where tracking is available for your order, tracking information may be provided once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

6. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to factors outside our control.

These may include:

Courier or postal service delays
Severe weather conditions
Public holidays
High order volumes
Incorrect or incomplete delivery information
Other unforeseen circumstances

We are not responsible for delays caused by circumstances outside our reasonable control, but we will make reasonable efforts to assist you where possible.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Please contact us as soon as possible if you notice an error in your delivery address.

We may not be able to make changes once an order has been processed or dispatched.

8. Lost or Missing Orders

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us with your order number.

We will investigate the issue with the relevant delivery provider and work towards an appropriate resolution.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us using the contact details provided on our website.